The following document concerns both the liability of Smiling Grape Adventure Tours Ltd and the responsibilities of the customer.
We are Smiling Grape Adventure Tours Ltd and we look forward to the opportunity to act as your tour operator for your adventure tours to destinations across the world. The following conditions describe your obligations as a customer when purchasing either an independent tour or a group tour through us. The terms “we”, “us” and “our” refer to Smiling Grape Adventure Tours Ltd. The term “you” refers to the customer.
BOOKING POLICY A £99.00 non-refundable deposit is due upon booking confirmation. The balance of payment is due six weeks before the tour commences or earlier depending on the tour. Smiling Grape Adventure Tours Ltd will send the client a payment link to Trust My Travel which protects the clients money in the unlikely case of the financial failure of Smiling Grape Adventure Tours Ltd.
In the event that any visa or permit required is refused and this refusal is not attributed to any fault on the part of the customer, customer shall receive a full refund minus associated transaction costs.
In the event of a personal injury or bereavement which prevents the customer taking part on the tour, we reserve the right to increase the deposit minus associated fees.
CANCELLATION POLICY All cancellation notices must be received in writing and will become effective as of the date of receipt by us. Tour refunds will be calculated based on the following information:
Days: Percentage Refunded 42 days in advance: 100% 26-41 days: 50% 11-25 days: 25% 2-10 days: 10% 0-1 days: 0%
Customer is liable for any transaction charges associated with the refund process. All cancellations incur a minimum £50 administration fee. In the event of the company incurring non-refundable costs and expenses, including, but not limited to hotel reservations this shall be deducted from any refund due to the customer.
VISAS As with all travel there is always a minor chance that a visa (if required) will be refused. Our ability to obtain visas for our customers has been on the whole extremely successful and any inability to obtain a visa has always been for cause. If the customer has provided accurate information and their visa is refused we will grant a full refund of any payments made to us minus associated transaction fees and costs. In addition we will not be held responsible for any costs incurred by the customer in travelling to the location from which their tour was scheduled to depart.
FORCE MAJEURE Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid. Such events may include but are not limited to Brexit, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather or road conditions, fire, bureaucratic obstacles, changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control. If such an event or circumstance arises and said event or circumstance results in an inability to proceed with the tour, customer shall be entitled to a refund minus reasonable costs incurred by us.
Brexit: Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements where possible, we will not be liable to pay you any compensation.
TRAVEL INSURANCE Smiling Grape Adventure Tours Ltd expressly disclaim any and all liability for customer’s damages for emotional distress, mental suffering, or psychological injury of any kind, under any circumstances. We have no responsibility in whole or part and customer agrees we are not liable for any and all liability or claims for any occurrences including but not limited to any delay, loss, accidents, personal injury, political unrest, sickness, medical expenses or property damage occurring on tour.
We therefore strongly advise customer to obtain sufficient insurance that, in the event of any possible risk, will provide sufficient cover for customer and if applicable, any dependents he or she is travelling with. It is your responsibility to ensure that the insurance coverage includes, but is not limited to, medical and health cover for an injury or sudden illness while on our tours, 24 hour emergency service and assistance (including repatriation if you become too ill to continue the tour), cancellation and curtailment, lost and stolen possessions cover, and personal liability cover. Any claims must be directed towards your insurers.
LOCAL LAWS Customers are required to follow local laws and regulations at all times. In the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions. Customers are required to follow the guidance and company rules of Smiling Grape Adventure Tours Ltd at all times. We reserve the right to expel without refund, those customers who refuse to abide by company policies.
TOUR ITINERARY Due to the nature of some of our tours, itineraries do not provide or imply a guarantee of the tour’s contents. Though we will make every effort to keep itineraries as described and to find suitable replacements, Smiling Grape Adventure Tours Ltd reserves the right to make changes to the itinerary in response to unforeseeable events.
NON-LIABILITY FOR CHANGES Smiling Grape Adventure Tours Ltd reserves the right to change these terms and conditions at any time and we will notify clients if such changes are made. Price quotations are subject to change without notice and will not be binding until a booking has been confirmed. We fully reserve the right to change or amend all itineraries on a case by case basis depending on the situation on the ground. In such cases we will always provide a suitable replacement.
We reserve the right to change the mode of transport depending on availability.
If for any reason a client does not complete any portion of their tour or abandons their scheduled tour after departure, no refund shall be given nor will any credit be given towards future travel.
TOUR PAYMENT The advertised price of the tour and the currency in which payment can be made are not guaranteed and, up until the point at which balance has been paid by customer, Smiling Grape Adventure Tours Ltd reserves the right to both alter the price of the tour and refuse payment in any specified currency.
"Just to let you know I had a fantastic time in Chernobyl with a great bunch of people. Thank you for organising such an interesting tour..."
"Thanks for organising such a great and unforgettable adventure. Here's to the next one!"